RET System Administrator

 

Apply by:                    9am on Monday 16th May 2022

Job Start:                    By September 2022

Salary:                        £28,226 - £30,984 per annum (depending on experience), based on Grade 9

Contract:                     This is a permanent, all year round (excluding Bank Holidays and personal holiday entitlement), position. The working hours are 37 hours per week.

Responsible to:         IT Services Lead

Ridgeway Education Trust (RET) is a multi-academy trust which comprises Didcot Girls’ School, St Birinus School and Sutton Courtenay Church of England Primary School. The two secondary schools also include Didcot Sixth Form, a mixed sixth form of some 350 boys and girls.

Didcot Girls’ School is an outstanding school, as confirmed by Ofsted (November 2015). The school has a commitment to the very highest standards and is an exciting and happy school where real attention is given to professional development and staff wellbeing. St Birinus School was judged to be a good school, once more, by Ofsted (February 2020) and is on its way to outstanding. The school has a strong sense of identity and a tangibly vibrant ethos. Sutton Courtenay CofE Primary School joined RET in April 2019, creating the opportunity to build an exceptional, coherent education provision from nursery up to, and including, sixth form. 

RET is committed to continuous professional development and have wide-ranging training and development opportunities.

The RET Charter describes our vision for Ridgeway Education Trust and our commitment to the development and wellbeing of our staff team is illustrated in the RET Staff Charter. Further information about our Trust can be found on our website: https://www.ridgewayeducationtrust.co.uk


About the role

We are looking for a professional System Administrator who values working as part of a dedicated and capable IT Services team. You will be responsible for the day-to-day running of the School and Trust infrastructure, proactive monitoring of systems and services, and developing creative technologies and solutions to best support teaching and learning across our schools in collaboration with the IT Services Lead. In addition, you will work with the IT Service Desk Manager to provide second and third line assistance to the IT Support Team.

This is a hands-on position that requires strong written and verbal communication skills. The successful candidate will have a strong understanding of IT infrastructure, processes, and network topology.

Applications

A completed ‘Application Form - RET Support Staff’ (available on the ‘Current Vacancies’ page of the RET website) should be submitted to Sophy Parkin-Haig, the Executive Head’s PA, at: sparkin-haig@ridgewayeducation.com by 9am on Monday 16th May 2022.

Interviews are scheduled for Wednesday 18th May 2022.

Visits prior to interview are warmly welcomed. To arrange a visit or if you would like more information about the role, please contact Tom Mather, IT Services Lead, at: tmather@ridgewayeducation.com

Ridgeway Education Trust is committed to safeguarding and promoting the welfare of children and expects staff working in all its schools to share this commitment. The successful applicant will be subject to an enhanced DBS check along with standard pre-employment safeguarding checks.

Please be aware that you will be required to bring your original qualification certificate(s), proof of residence and photographic ID to interview.

Ridgeway Education Trust is an equal opportunities employer.

 

RET System Administrator Job Description and Person Specification

Job description

Key responsibilities

  • Assist in the operation of the Trust's network by providing 2nd and 3rd Line support, while taking the lead on complex issues until they are resolved.
  • Maintain server and network hardware on a regular basis while leading on long term projects.
  • To collaborate closely with the IT Services Lead on strategic projects, with a focus on technical issues.
  • Assist and manage network development projects and plans in collaboration with the IT Services Lead.
  • Manage all data storage and backups across the Trust, ensuring data integrity and security at all times, including archives and historical data.
  • Document all critical IT systems and ensure that such documentation is kept up to date.
  • Maintain and update plans and drawings of equipment, switches, and cabling locations, among other things.
  • Develop and maintain positive relationships with both staff and students.
  • When needed, provide staff and students with support and assistance in schools and classrooms.
  • Perform necessary testing and proactive monitoring of IT resources.
  • To install and configure computer software so that it performs optimally.
  • Troubleshoot, maintain, and repair equipment as needed.
  • Identify and resolve problems, as well as inform the IT Services Lead about issues, potential improvements, and future developments.
  • Contribute to an effective disaster recovery plan by testing it on a regular basis and making adjustments as needed.
  • To provide assistance to staff and students by phone, e-mail, and in person.
  • Assist with equipment setup as needed.
  • Keep detailed records of all jobs completed and their solutions.
  • To update and maintain the Asset Database, as well as to ensure that all assets are security marked and recorded.
  • Keep up with technological and educational trends.

Training

  • To receive training in order to advance one's personal development.
  • To adhere to Trust safeguarding procedures and receive training.
  • To assist the IT Team in the creation of technical documentation and end-user guides.
  • As needed, provide system training to members of Trust Staff.
  • Mentor and train IT staff to improve their own and the team's skills.          

Other

  • Take part in the Trust's staff development and appraisal process.
  • Be familiar with, and follow, relevant sections of the Trust's Health and Safety policy.
  • To adhere to the Trust's safeguarding procedures.
  • Will be responsible for ensuring GDPR compliance.
  • Supporting and encouraging the Trust's ethos as well as its goals, policies, and procedures.
  • Will respond to correspondence promptly and as needed.
  • Attend school events and provide technical assistance as needed.
  • Will stay up to date on developments, current initiatives, and changes in their field.
  • Seek, consider, and act on professional assistance and advice as needed and in consultation with the IT Services Lead.
  • The willingness and ability to work flexible hours, including early evenings and weekends, if necessary.
  • The post holder is expected to perform any other duties that are consistent with the position at any site where the Trust operates.

While every effort has been made to explain the main duties and responsibilities of the position, each individual task may not have been identified. Employees must comply with any reasonable request from a manager to perform work of a comparable level that is not specified in this job description.

Employees are expected to dress appropriately for their position as professionals and to set a good example for students.

Person specification

Qualifications and experience

Essential:

  • Holds a recognised technical qualification or significant practical experience.
  • Minimum two years’ experience working in a similar position.
  • Good working knowledge of financial and asset management.
  • Extensive knowledge of applications used within the educational environment.
  • Knowledge of Data Protection and Information Management within an educational environment.
  • Considerable knowledge of networking hardware including configuration.
  • Able to demonstrate excellent operational management skills.
  • Experience working in a technical support environment, administering Windows Servers, Active Directory, WAN/LAN, Microsoft/Office 365 and a broad range of business applications.
  • Experience in working collaboratively with other managers and external providers. 
  • Evidence of excellent and consistent customer service experience.

Desirable:

  • Previous experience working in a school or a similar setting.
  • Experience administering Aruba/HP and/or Ubiquiti Unifi network infrastructure.
  • Evidence of successful staff supervision and performance management.

Evidence:

  • Application form
  • Letter of application
  • References
  • Interviews
  • Certificate/s (to be available at interview)

Knowledge and skills

Essential:

  • Excellent planning and organisation skills, with the ability to manage own time and competing priorities effectively.
  • Able to negotiate effectively with suppliers and managers at all levels.
  • Able to work independently with minimal supervision.
  • Able to demonstrate sound and effective judgement.
  • Able to coordinate the work of technical and non-technical staff to meet work objectives.
  • Ability to diagnose reported problems or issues from both a technical and an application perspective.
  • Ability to document and maintain technical information.

Desirable:

  • Working knowledge of relevant policies, procedures, and codes of practise, as well as awareness of relevant legislation, such as software licencing laws.

Evidence:

  • Application form
  • Letter of application
  • References
  • Interviews

Personal qualities

Essential:

  • Self-motivation and the ability to prioritise one's work.

  • Able to follow instructions and collaborate with line managers.

  • Be able to work flexibly in order to meet deadlines and respond to unexpected situations.

  • Organisational efficiency and rigour.
  • A desire to improve and expand one's skills and knowledge through CPD.
  • A dedication to the highest levels of child protection.
  • Understanding the significance of personal responsibility for one's own health and safety.
  • Commitment to the Trust’s ethos, goals, and the entire community

Evidence:

  • Application form
  • Letter of application
  • References
  • Interviews

Documents

Page Downloads Date  
Application Form RET support staff 05th Nov 2021 Download
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