Complaints Procedure

Complaints Form

Managing serial and unreasonable complaints

Parentkind, working with the DfE and Ofsted, has published guidance to help parents raise concerns calmly, constructively and at the right level. We encourage all parents to read this guidance alongside our Complaints Procedure, as it explains how to decide whether an issue is feedback, a concern or a complaint, who to speak to first and how to set out concerns clearly in your own words. You can access the guidance by clicking here. 

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